To facilitate payment and provide convenience to our customers, we accept all major credit cards including Visa, MasterCard and American Express. Customers may choose to checkout via our secure shopping cart or via Google Checkout. For Companies wanting to provide Purchase Orders, we ask that the purchase order along with trade references be faxed to us at 1 877 209 9344 with the item(s) of interest.
Product Guarantee and Returns
All products are guaranteed to be shipped as requested and without any defects. Should the product(s) be incorrect or defective as a result of manufacturing, Strip-curtains.com will replace the defected material as needed.
Because most of our curtains products are custom fabricated, re-stocking charges apply. Strip Curtain products and related materials are subject to a 30%. Warehouse Dividers, Industrial Curtains and other solid partitions are non refundable (see full list below). When returning product, freight charges are to be paid by the customer unless an error was made by the factory at which point we will issue a return label). All Warehouse Dividers and Solid Curtain Products that require sewing and heat welding or die cutting are considered custom. In the event that a guaranteed shipment does not arrive on time ( ie. UPS next day air guaranteed) ...The customer may return the product, however standard re-stocking fees apply.
Strip Doors and Replacement Strips (Curtains ) 35% RESTOCK FEE
Uncut Rolls and Hardware ( no restock fee )
Cut Rolls of Material ( 20% restock fee )
Warehouse Curtains and Solid Partitions ( not returnable )
Swing Doors , Rigid, Solid, Impact ( not returnable )
High Speed Doors 40% RESTOCK FEE
AIR CURTAINS 30%
IMPORTANT: We do not accept used product in return.
Products that have freight damage (visible upon delivery) must be reported to the carrier and noted on the waybill.
Products that have concealed damage (only visible after the product is opened) must be reported within 15 days and pictures must be submitted to customer service.
Any missing item that was ordered but found to be missing must reported within 7 days of order delivery via email.
Guarantee Delivery Times
Because Strip-Curtains depends on third party carriers to meet deadlines such as UPS overnight, second day, we cannot guarantee 100% on time delivery. We can only offer what our shipping partners offer in terms of delivery eta’s.
Panamerica Trade dba Strip-curtains.com is not liable for any installation or labour provided by outside contractors on our products. Although we do guarantee our products, Strip-curtains.com is not liable do to damages as a consequence of wrongfully installed doors/curtains and air doors which in-turn may fall (hurt someone or affect plant conditions).